Shipping & Returns
Most standard, in-stock orders, are shipped within 48 hours of purchase. Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days. (Our fulfillment hours are Monday through Friday, 8 am to 5 pm CST.) Credit cards will be billed at the time of shipment.
Some items have an additional processing and delivery charge (P&D), due to their size or weight, in addition to standard shipping fees. See the additional shipping fees section below as theses charges may apply to your order. If you have any questions call 503-636-1229. Items that are freight delivery or have P&D do not qualify for expedited shipping. (For more information on expedited shipping, see the section below.)
For shipments to Hawaii and Alaska, call us 503-636-1229. Expedited delivery and freight delivery are not available to these areas. Your order should arrive in approximately 10–14 business days.
At this time we cannot ship to foreign countries or U.S. territories. We ship small orders via UPS. UPS will not ship to a P.O. Box; therefore, all orders must be shipped to a physical address. Larger furniture items will be shipped freight. All APO, FPO, and DPO will be shipped via USPS.
SHIPPING RETURN / EXCHANGE POLICY
We take every precaution to ensure your purchase is of the utmost quality and free of defects. When your purchase arrives, please inspect it carefully for any damages. If the purchase arrives damaged or defective, please contact us 503-636-1229 within 5 business days of receipt.
If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product (clearance items are not eligible for exchange or refunds). Please note that you are responsible for all return shipping charges unless the item is damaged or defective. Please Inspect your purchase carefully, starting with the outside of the box when it is delivered. Any damage to the outside of the box or to the product itself must be recorded on the Bill of Lading prior to signing for the delivery.
Please follow these steps to return merchandise:
Contact us at 503-636-1229 within 30 days of receipt of merchandise.
Receive a return merchandise authorization number from customer service.
Complete the return form that came with the invoice and include it inside of your return box.
Repack merchandise in the original box with original packing material.
Return package by your preferred shipping company to:
Wishbone Home & Design, 41 B Ave Lake Oswego, OR. 97034
After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged. Gift returns will be credited with a gift certificate. Clearance items are not eligible for exchange or refunds at any time.
Our vendors often use complex layered finishes. Many items may have a base coat of one or more colors, hand-laid silver or gold leaf, and then a series of stains, glazes, and hand distressing steps. This gives our frames a warm, rich feel, much like that favorite, old leather chair. Most Pieces will be very similar. However, because the finish is applied in layers by hand, no two pieces are exactly the same.
Product images shown on this website may vary slightly from actual product.