Shipping & Returns

 

You will be contacted within two business days with an estimated ship date for your purchase. Shipment dates depend on availability at time of order.

We will ship items as they become available therefore, you may have several different ship dates and receive items on different days. 

Unless otherwise noted as White Glove Delivery, all items will arrive at your front door or delivered curbside. We will share tracking information with you as soon as your item ships. (If an item needs to be signed for, the shipping company will reach out to you to arrange delivery.)

(Prior to signing for an item, please inspect it for any damage. If the item is damaged or defective, please refuse the shipment. By signing for an item you are agreeing that you received the item in good condition)

If an item does not require a signature or damage is discovered after an item has been signed for you must notify us within 24 hours. Please send an email to [email protected] and include the following;

 

-Sales order #

-Description of the issue

 - A photo of the box that the items were shipped in. (If the box was damaged, please include a photo of the damaged area.)

- A minimum of two photos of the area of concern.

 

We will work on your behalf with the vendor to get your issue resolved. We follow the return/ exchange policy of each individual vendor.  (If the vendor is not able to replace or return the item, Wishbone Home and Design will not be able to return the item on our end. Some items that are available for return may incur a  shipping and restocking fee. You will be notified of what this cost and able to make a decision at that time.)

Web orders are considered special orders and are final sale. At this time we cannot ship to Alaska, Hawaii, foreign countries or U.S. territories. 

 

 Product Disclaimer

Our vendors often use complex layered finishes. Many items may have a base coat of one or more colors, hand-laid silver or gold leaf, and then a series of stains, glazes, and hand distressing steps. This gives our frames a warm, rich feel, much like that favorite, old leather chair. Most Pieces will be very similar. However, because the finish is applied in layers by hand, no two pieces are exactly the same. Product images shown on this website may vary slightly from actual products.

 

Refunds

After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged. Gift returns will be credited with a gift certificate. Clearance items are not eligible for exchange or refunds at any time.